JN Massage & Recovery Academy Terms & Conditions

Our Terms and Conditions have been developed on a foundation of compassion, kindness and fairness.
They are there to hold us both to account for our time together by setting mutual boundaries and
expectations. Agreeing to our Terms and Conditions helps us both, by protecting our business, and by
being more intentional about valuing each other’s time.
If you have any questions, please get in touch with us at jnmassageuk@gmail.com

Contents
1. Student cancellation policy
2. Course cancellation policy
3. Course transfer policy
4. Enrolment policy
5. Mitigating circumstances policy

1. Student cancellation policy

We operate a 14-day booking cancellation policy. This means that if you cancel your place on a
course within 14 days of booking, you are entitled to receive a full refund.
Please contact us by getting in touch with us on 01376297549, 07525160264 or by email to jnmassageuk@gmail.com
Unfortunately, if you do not notify us of your cancellation at least 14 days in advance of your course,
or cannot provide a justification for not getting in touch, or a justification for your non-attendance at a
course, you will not be entitled to a refund.

2. Course cancellation policy

We understand that things change. Sometimes things change for us, too. The tutor leading your
course may become unwell, and we may not be able to find another tutor to cover. Or too few
students may be booked onto a course for us to run it to the highest teaching and learning standards
(we need a minimum of two students to run a course).
In any case, if we experience a change in circumstances this means that we can no longer deliver a course
on that date, time or location specified on your booking confirmation, you will be entitled to either:
(1) a full refund of the course fee, or
(2) to transfer to an alternative course (subject to availability and enrolment requirements –
please see our course transfer policy).
We will notify you as soon as we know we can no longer deliver a course – via email if the course is
due to commence more than 72 hours in advance of our cancellation, and via phone if the
course is within 72 hours of our cancellation. We promise to communicate with you fully, openly and
transparently in this process and are grateful for your understanding in this unlikely event.

3. Course transfer policy

We operate a 14-day course transfer policy. This means you are entitled to transfer to an alternative
course within 14 days of booking your course (subject to availability and enrolment requirements).
We kindly ask that you get in touch with us on 01376297549, 07525160264 or by email to jnmassageuk@gmail.com to request a transfer.
Please note that if the fee for the course to which you are transferring to is higher than the course in
which you originally booked; you will be required to pay the difference in balance.
If the fee for the course in which you are transferring to is less than the course in which you originally booked, you will be entitled to a refund of the difference between the two.
Unfortunately, if you do not notify us of your transfer request at least 14 days in advance of your
course, cannot provide a justification for not getting in touch, or a justification for your non
attendance at a course, you will be eligible neither for a transfer, nor a full refund.

4. Enrolment policy

Whilst our introductory courses are suitable for all levels of experience and qualification, our
intermediate and advanced courses have enrolment requirements that students must meet to be
eligible to attend the course.
If you are unsure whether your qualifications meet the enrolment requirements for the course, you
would like to attend, pop us an email at jnmassageuk@gmail.com. We’ll help you as best as we
can!
When you book an intermediate or advanced level course, you will be asked to send copies of your
relevant qualifications to jnmasageuk@gmail.com, upon booking your course.

Once we receive your certificates, a member of our team will review them, and confirm with you via
email whether your qualifications meet the enrolment requirements for the course.
If you do not provide us with copies of your qualifications within these timeframes and you do not email us to let us know the reason for not providing them, we reserve the right to cancel your booking and you will not be able to attend the course you booked.

5.Mitigating circumstances policy

We understand that things change. You or a family member may become unwell. You may suffer a
bereavement. Or you may simply be finding it difficult to make ends meet.
We operate an enhanced mitigating circumstances policy. This means that if
you experience a change in circumstances that means you can no longer attend a course, you may be
eligible for a full or partial refund, or to transfer to an alternative course (subject to availability and
enrolment requirements – please see our course transfer policy).
We kindly ask that you get in touch with us on 01376297549, 07525160264 or by email to jnmassageuk@gmail.com as soon as possible.
(Ideally, we ask that you contact us at least 7 days in advance of the course you were due to attend.)
We review all circumstances on a case-by-case basis. We may ask you for some details or evidence of
your change in your circumstances – for example, a note from your doctor or physician if you become
unwell. We appreciate that your circumstances may be sensitive. So, we will only ask for the
information we feel necessary for us to make a decision about your case.
Our promise is to always act with the utmost sensitivity, compassion, support and discretion. We will
communicate fully, openly and transparently during this process, and let you know about our
decision and the outcome of your full refund, partial refund, or transfer, as soon as possible.